Returns Policy

01 Faulty or damaged

If your order arrives damaged, faulty, or not as described, you are entitled to a full refund or a replacement. This is your right under the Australian Consumer Law.

Email support@aceae.co within a reasonable time of receiving your order, with your order number and a photo of the issue. We will arrange a replacement or refund within one business day. You will not be charged return shipping on a faulty item.

02 Change of mind

If you simply change your mind, you may return your product within 14 days of receiving it, provided it is unopened and in its original condition.

To start a change of mind return, email orders@aceae.co with your order number. Return shipping for change of mind is at your own cost, and we recommend a tracked service, as we cannot process a return we do not receive.

Once we receive and inspect the returned product, we will refund the purchase price to your original payment method within five business days. Original shipping charges are non-refundable on change of mind returns.

For food safety reasons, we cannot accept change of mind returns on opened pouches.

03 Subscriptions

You can pause, skip, or cancel your subscription any time from your account, with no lock-in. Cancelling before your next renewal stops all future orders. Orders already dispatched follow the returns terms above.

04 Refunds

Refunds are issued to your original payment method. Depending on your bank, funds may take a few business days to appear after we process them.

Nothing in this policy limits your rights under the Australian Consumer Law.